SALES POLICY

Effective Date: Decemer 18,2024

Welcome to ViVi Baby Zone! This Sales Policy explains the terms and conditions related to purchases made through our website (vivibabyzone.net) or other sales channels. By placing an order with us, you agree to the terms outlined below.

1. General Terms

  • All prices listed on our website are in USD and exclude applicable taxes and shipping fees, unless otherwise specified.

  • We reserve the right to update prices and product availability without prior notice.

  • By completing a purchase, you confirm that the information provided is accurate and complete.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other payment options as listed during checkout

Payments are securely processed, and we do not store sensitive payment details on our servers.

3. Order Processing

  • Orders are processed within 1-3 business days, excluding weekends and holidays.

  • You will receive an order confirmation email upon successful completion of your purchase.

  • If there are any issues with your order, we will contact you using the information provided at checkout.

4. Shipping and Delivery

  • Shipping fees and delivery times are calculated at checkout and depend on your location and chosen shipping method.

  • You will receive a tracking number once your order is shipped.

  • We are not responsible for delays caused by shipping carriers or external factors beyond our control.

5. Product Availability

  • While we strive to maintain accurate inventory, some items may become unavailable after your order is placed.

  • If an item is out of stock, we will contact you to offer a refund, replacement, or backorder option.

6. Promotions and Discounts

  • Promotional offers and discounts are subject to terms and conditions, including expiration dates and usage limits.

  • Discounts cannot be combined unless explicitly stated.

7. Returns and Refunds

For information on our returns and refunds process, please refer to our Refund and Returns Policy.

8. Cancellations

  • Orders can be canceled prior to shipping. Please contact us immediately if you wish to cancel your order.

  • Once an order is shipped, cancellations are not possible. However, you may initiate a return after receiving the item.

9. Customer Support

For assistance with your orders or for more information about our Sales Policy, contact us:

10. Changes to the Sales Policy

We reserve the right to update this Sales Policy at any time. Continued use of our website and services signifies your acceptance of any changes.